Frequently asked questions
Do you deliver across the UK?
Yes. We currently deliver within the United Kingdom. Delivery times may vary depending on the product and whether personalisation is required.
How long will my order take to arrive?
We aim to prepare and dispatch orders as quickly as possible. Personalised or made-to-order items may require additional preparation time. Any available delivery estimate will be shown at checkout or confirmed with your order.
Can I personalise my order?
Selected textile products can be personalised with a pet name or short line of embroidery. If personalisation is available for a product, the option will be shown before checkout.
Can I return a personalised item?
Personalised products cannot normally be returned or exchanged unless they are faulty, damaged or incorrect. Please check all personalisation details carefully before placing your order.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and, where appropriate, photographs of the item. We will work with you to resolve the issue.
How do I care for MAVUPET textile products?
Care instructions may vary by product and material. Please follow the care guidance provided on the product page or product label. If you are unsure, contact us before washing or treating the item.
Do you sell products for both dogs and cats?
Yes. MAVUPET offers products for dogs and cats across grooming, textiles, accessories and everyday care.
Where are MAVUPET products made?
Our range includes carefully selected products from different suppliers. Many of our textile pieces are cut, sewn, embroidered or finished in the UK using carefully selected materials.
How can I contact MAVUPET?
You can reach us through the Contact us page if you have a question about an order, product, delivery or personalisation.